Students are advised to do yearly clearance properly, inputting accurate information. This is to avoid issues that may arise in the future or cushion its effect. Requests made on transcripts, English Proficiency/language of instruction and Recommendation/Reference Letter should be directed to the registrar's office or mail at email@example.com These requests are charged per processing and postage.
Information regarding requests are as important as important as the feedback you require. Therefore, play your part by providing accurate info: correct name(if you have done a change of name, maybe because you are married or you are just changing a name, do ensure you inform the school), put in the correct gender, the correct and functional contact info.(your email address and the recipients' should clear and well verified as well as the contact no, all must be functional). This is to aid the process when clarity is required from your end and to avoid an unsuccessful response.
Login and create a ticket, stating your concern and elaborating on it.
The feedback time is dependent on you and your compliance. Then in no distance time, you would be responded to.